Frequently Asked Questions
Can you
come out and measure my job to give me a price?
Can someone
pick up my plans?
Will the
person who looked at my plans when I came in be doing my quote?
What is a
standard pitch?
Do you do
small job lots?
Do you do
commercial jobs?
Can you
give me a ball park figure on how much my job will cost?
How long
does it take to receive a quote?
Do I need
to pick up my quote?
Do you have a loyalty program or reward system for 30
day account customers?
Do you do
Posi-struts?
What is
Longreach?
Can you
supply computations?
My quote
states "Any prices quoted do not include the cost of a Form 11 or
Form 12". What does this mean?
How long
does it take for production?
Does
someone come out and do a site measure?
When do you
do the site measure?
Can I pick
up my order?
How do you
deliver my order?
When I
receive my delivery how do I know where each wall frame or truss or
Longreach floor truss is supposed to go?
Will my
trusses be lifted to plate?
We are preparing a
health and safety co-ordination plan. Do you have WorkSafe
Injury Insurance? Do your staff
have red cards?
Can you
come out and measure my job to give me a price?
Once a job is ordered we will come out to confirm measurements (a
site measure) if required. We will give you a written estimate
price from your sketch plans, preliminary or working drawings so
that the job can be ordered.
Can someone
pick up my plans?
One of our Customer Development Officers or one of our staff can collect your plans if
required.
Will the
person who looked at my plans when I came in be doing my quote?
Not necessarily. We have a number of estimators. The work load is
shared between them. For our regular builders, an estimator has
been allocated to do their quotes. This provides continuity in
knowing individual builders likes and dislikes. Your quote will
have the estimators name on it should you have any queries after you
receive your quote.
What is a
standard pitch?
There is no standard pitch. We can make trusses from a 1 degree
pitch provided it has a stub height, right through (depending on
stub height and conditions) to 47 degree (we are restricted by
height). We can do A type, B type, King, Queen, bow trusses. etc,
use your imagination and we will see what we can do.
Click here to view types of trusses.
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A 'B' type Truss |
A Bow truss
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Do you do
small job lots?
Yes. Nearly every job is different. Whether you need 2 or 3 wall
frames, 5 or 6 trusses or a house lot we can help you.
Do you do
commercial jobs?
Yes. We make jobs of all sizes. We have done many commercial
jobs. As commercial jobs take longer to prepare in both quoting and
production please contact us for further details.
Can you
give me a ball park figure on how much my job will cost?
Not really as every job we do is different. Variations such as wall
heights, roof pitches, truss spacing and whether the roof material
is metal or tile can make a large difference in the price. If you
provide us with this information on sketch plans, preliminary or
working drawings we can provide you with an estimated cost.
How long
does it take to receive a quote?
We do aim for a one week turn around however this can change
depending on how many quotes we have to do at any one given time.
Also depending on what each quote requires will depend on how
quickly we can get quotes out. For example a truss quote for a
single house will take less time to quote compared to a quote for
four units (all slightly different) requiring a quote for bearers,
joists, walls, trusses, flooring, Longreach floor trusses, fascia,
battens, verandah and foilboard (this one quote is now 10 separate
quotes - if you have 4 units its 40 separate quotes). Many builders
and owner builders are finding it saves them time and money to buy
as many products as possible from the one supplier hence quotes can
take longer in peak periods. We can give you an indication as to
when we believe your quote will be ready when you submit your plans.
Do I need
to pick up my quote?
No. We can email or mail your quote to you. Your quote can also be
faxed if requested. If you want to pick your quote up we will call
you when it is ready to collect.
Do you have a loyalty program or reward system for
30 day account customers?
You deserve a holiday, a
new spa... maybe a car! How about we pay for it?
Use the AdvantageCard program to earn big rewards with us and many
other suppliers who value your business!
You can earn big rewards for yourself and your family and all you
have to do is choose businesses like ours, who offer AdvantageCard
points for your business. You don't have to spend any more.... you
don't have to work any harder.... just go about your business as you
normally would and we'll reward you.
Builders can earn literally $1,000's in rewards each year! So you
could take your family on a cruise, or an overseas trip. It's a bit
like getting us to pay for your annual leave!
Visit
www.advantagecard.com.au for an up-to-date list of businesses
who have agreed to give you at least one point per dollar for every
dollar spent (pre-G.S.T.) when you pay your account on time.
Earn (and spend) points on hardware, timber, power tools, kitchen
appliances, floor coverings and a range of items you use every day,
including travel!
It's free to join... call us for more information or join now at
www.advantagecard.com.au
Do you do
Posi-struts?
No. Posi-strut is a brand name. We make Longreach Floor trusses.
Posi-struts have metal webs where Longreach have timber webs. The
advantage of Longreach is that it can be designed to have ducting,
plumbing, etc run through it saving time on site.
What is
Longreach?
Longreach is timber webbed floor trusses. It can be designed for
ducting / plumbing etc. The advantage of Longreach is that it is
stiffer than any other engineered floor truss on the market. The
diagonal timber webs cover the full width of the top and bottom
cords whereas other products such as metal webbed floor joists are
supported mainly by the outside of the top and bottom cords by metal
flanges. Longreach can be designed from depths of
250 mm - 450mm. We have done heights of 750mm, 900mm and 1500mm
high in the past.
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An art project in Melbourne where 45 bathtubs were supported by
Longreach Floor Trusses
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Can you
supply computations?
We can provide you with Roof Truss computations for Council (if
required) for $55 cash (GST inclusive). The cost of the
computations will be deducted from the quoted price of the trusses
when they are ordered.
My quote
states "Any prices quoted do not include the cost of a Form 11 or
Form 12". What does this mean?
MB Pre-Fab uses an engineered software program created by Pryda to
design roof trusses and wall frames.
A Form 11
is a Design Certificate of Compliance and is completed by an
engineer. Should a Form 11 be required this must be completed by an
engineer at Pryda after a thorough examination of the plans and the
design that was done by M.B.'s designer using the Pryda software.
As this is an additional service there is a fee involved.
A Form 12
is an Inspection Certificate of Compliance. Should a Form 12 be
required it is also completed by an engineer at Pryda. To complete
this certificate the engineer will need to visit the site to make an
inspection. As this is an additional service there is a fee
involved.
Form 11 and Form 12's are generally only required for commercial
jobs.
Previously
in the Building regulations 1994, a Form 13 has changed in the
Building (Interim) Regulations 2005 to a Form 11, while the Form 14
has changed to a Form 12.
How long
does it take for production?
We will provide you with an anticipated delivery date at the time of
placing your order. Depending on the number of jobs we have in the
system at any given time will depend on how long the wait is for
your job to be made. Final measurements are required (measurements
are confirmed by the client / builder or MB does a site measure)
at least one week prior to delivery.
Does
someone come out and do a site measure?
If you are unsure if your slab measurements are correct or if we
need to match walls and/or trusses in an existing building we will
provide a site measure at no extra charge. This is done after the
job is ordered and approximately one week prior to delivery.
When do you
do the site measure?
Depending upon the type of job and what has been ordered will depend
on when we do the site measure. New homes will be measured when the
slab is down or if the house is on stumps, when the bearers and
joists are down. Extensions are measured at a similar stage. We
need the demolition work on the existing building to be completed
and the existing building exposed to enable accurate wall height and
roof truss pitch dimensions.
Access to a manhole may be required.
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Doug Maxwell
checking measurements |
A final check and adjusting
dimensions if required before taking the plan back to the office for
the designers. |
Can I pick
up my order?
Yes. We quote 'delivered to site' unless requested otherwise.
Occasionally our customers choose to collect small jobs in their ute
or trailer.
How do you
deliver my order?
Depending on the size of the job the delivery will be made by an MB
Pre-Fab ute or by an MMR Transport crane truck. Both the
trucks have a crane and a semi trailer.
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Trusses loaded for delivery
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Wall frames being loaded for delivery
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When I
receive my delivery how do I know where each wall frame or truss or
Longreach floor truss is supposed to go?
Each wall, truss or Longreach has a number on it when it leaves the
factory. These numbers correspond to the number indicated on the
layout sheet that is sent out with the delivery. Wall frames also
have an arrow next to the lettering indicating the way the wall is
to run. The layout sheet is laminated for ease of use on site.
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Wall lettering
written on each wall frame
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Truss numbers written
on each truss
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Will my
trusses be lifted to plate?
No. Our quotes are priced for delivery to site only or delivered
with another section of the job, for example, lower walls delivered
with Longreach floor trusses.
We are preparing a health and safety co-ordination plan. Do you have
WorkSafe Injury Insurance? Do your staff have red cards?
M.B. Pre-Fab Framing's Workcover
Insurance policy number is 1400861, MMR Transport's Workcover
Insurance policy number is 11107714.
M.B. Pre-Fab Framing holds policy number 192703810GLG for general
liability ($10,000,000) and product liability ($10,000,000) through
Zurich Australian Insurance Limited - Sunrise.
All our staff are OH&S trained. All electrically powered plant
is tested and tagged in accordance with Australian Standards.
Staff that are required to attend your site will conduct a site
inspection prior to commencing work and have all been issued with
their red card. |
